1. MY FAQ - VERO MODA

    We’re here to help you.

     

     

  1. When will I receive my order?
    After placing an order, you'll receive a confirmation email. Once the package has arrived at the sorting premises in your country, you’ll be able to trace your package from VERO MODA. You'll find a tracking number in your email. You can track your order here.
     

    What to do if I haven’t received a confirmation email?
    Please, send an email to our customer service. They'll help you find the reason behind the error. Contact customer service here.

     

    How do I return the items bought at VERO MODA online store?
    There are different options for returning the products. Learn more here.

     

    How do I get a refund?
    You'll receive the refund by the way of the initial payment method. It usually takes up to 14 days (excluding weekends and bank holidays). Due to COVID-19, it can take a few days more for your package to be delivered and processed. Learn more here.

     

    Can I be an influencer for VERO MODA?
    We’re always open to the opportunity of collaborating with dedicated people! We hope you’ll be interested in becoming part of our feminine world of effortless style by joining the VERO MODA affiliate programme. Learn more about the programme now.

     

    Where can I get a promo code?
    After joining our customer club, you’ll receive a discount code in your mailbox. Additionally, we’ve introduced MEMBER PRICE – an exclusive member discount of 20% on selected styles. Join VERO MODA Club here.

     

    Where can I find VERO MODA size guide?
    You'll find the VERO MODA sizeguide here. For VERO MODA CURVE sizes, click here.

     

    What’s VERO MODA approach towards more sustainable fashion?
    At VERO MODA, we’re fully aware of our responsibility towards furthering the fashion industry's sustainability agenda. Learn more about VERO MODA’s initiatives for becoming a more sustainable fashion brand here, and shop all Responsible and AWARE items now. In our online store, you’ll find styles with special badges indicating that they're made out of at least 50% more-sustainable materials.

     

    If we couldn’t answer your questions, visit our customers support page here.

     

Already a member

GET 10% OFF

Sign up for VERO MODA Club and a welcome discount straight away. Sign up for VERO MODA Club and get special benefits like a welcome discount, a birthday surprise, VIP offers and much more.

THANKS

Within the next hour, you will receive an e-mail from us, where we ask you to confirm your membership